V.I.F.D
Code of Ethics fo the Victorian Independent Funeral Director's Association

Russell Brothers is proud to be a member of this Association and we stand one hundred percent behind the letter and the spirit of the Code of Ethics. This is yet another assurance for you that we will provide you with the best service and fair treatment in all respects.

To provide the highest standard of service at a reasonable and realistic cost.

To provide a high standard of facilities which are adequately equipped for all services
provided.

To provide staff who are well trained and experienced in all aspects of the funeral profession.

To always be scrupulous in the confidentiality of clients’ personal information.

To always be conscientious in our dealings with government authorities or industry related business.

To ensure that all advertising is genuinely informative truthful and in good taste.

To be conversant with the laws of the land as they apply to the funeral industry.

To give a written, itemised estimate of cost, when required by families, at the time of taking instruction.

To always be scrupulous in the handling of prepaid funerals and the associated funds entrusted to us.

To always make ourselves available to members of the community, who seek our advice, expertise or assistance in matters relating to the funeral industry.