Letters from Friends
Here are a few extracts from the hundreds of letters people have written to us after we have handled funerals for them, expressing their appreciation of our funeral services. We call these “letters from friends” because that is what they really are. As Funeral Directors, we meet people often at one of the worst moments in their lives, and we have the opportunity to support them and help them through a difficult time. In the process, we become friends.
"I want you to know how much all my family appreciate the way you and your staff handled the situation (when our mother passed away). Your funeral services exceeded our expectations in every respect. You did everything you promised, and more, for a reasonable charge, with no attempt to 'up sell' or take advantage of our grief. Our experience with you was in direct contrast to our unhappy experience with a multi-national funeral director when my father died a few months earlier. You many also be a trifle startled to hear that I now cite you as a case of 'service par excellence' to my classes at Barton TAFE where I now teach services marketing in the Associate Diploma of Business (Marketing)."
Mr Heard, Mentone
"I wish to thank you an your colleagues for the sympathetic and dignified manner with which you carried out the duties associated with my wife's funeral. Please convey to your staff my sincere thanks. In conclusion, your rates were over $1000 cheaper than other quotes I had received."
Mr Wishart, Cheltenham
"To Whom It May Concern:
After the death of my wife, I found Russell Brothers Funeral Directors, of Balcombe Road, Mentone, to be very caring and thoughtful. I would recommend them to anyone."
Mr Foster, Chelsea
(Notice placed in Public Notices, Mordialloc-Chelsea News)
"Please accept my appreciation and gratitude for the exquisite floral arrangement placed on the coffin. May you receive many blessings as you carry out your special duty.
Sister J. Halleur, Malvern
"I'd like to say how pleased I was with your courtesy and general help at a very sad and difficult time for the family and myself. We did appreciate your personal and caring attention. I will certainly be recommending you to my friends."
Mrs Jarvie, Mt Martha
"...everything was more than satisfactory; thank you all for your kindness and understanding in this sad time for us all. You made things as easy for us as you could. Also for recommending Gavan (celebrant) who was everything you said. I intend writing to him to thank him for such a wonderful service.
Mrs Robinson, Ashwood
"Thank you so much for the caring and tremendous support you have to us in arranging the service....I am so impressed at the quiet, but positive way you took care of everything."
Mrs Cook, Sandringham
"We appreciated your kindness and gentleness to us at this time. God bless you."
MR and Mrs Moddie, Moorabbin