In accordance with the Department of Justice
Consumer Affairs Victoria Funerals Act 2006
Dispute Resolution Procedure
To comply with Sections 49-52 of the Funerals Act 2006 and to ensure client families are satisfied with the services provided, Russell Brothers Funeral Services has developed a Dispute Resolution Procedure.
If there is a question, concern or complaint, Russell Brothers are always happy to sit down with the person who ordered the funeral and signed the authority for Russell Brothers to act as the Funeral Provider to resolve the matter. An official complaint can be registered but must be submitted in writing and addressed to the Managing Director, Russell Brothers Funeral Services, 89 Balcombe Road, Mentone, Victoria 3194.
The complaint must be specific and can only be made by the person who ordered the funeral and signed the authority for Russell Brothers to act as the Funeral Provider.
In the event that the issue cannot be resolved between the two parties then Russell Brothers will refer the matter to the Representative of the Victorian Independent Funeral Directors Association for independent mediation.
For a copy of the Russell Brothers Funeral Services Complaints Handling Procedure please contact (03) 9585 1610.
Basic Funeral
Under the Funerals Act 2006 all Funeral Directors are required to provide a ‘Basic’ Funeral. The Russell Brothers Basic Funeral for the purposes of Section 20 of the Act is a No Service Cremation. (Families are at liberty to organise a Memorial Service themselves at a time and place of their choosing.) It includes the service fee; collection of the deceased from the place of death; provision of a plain chip board coffin; mortuary care; completion of necessary paperwork and delivery to Crematorium (the timing to be at Russell Brothers’ discretion). All costs must be paid prior to the Basic Funeral taking place. The specified cost is $ 2,545.45 plus G.S.T. ($ 2,800.00 total).
Funeral Goods & Services Price List
November 2007
All prices include GST |
| Service Fee |
(single service) |
$1,980.00 |
| Service Fee |
(singles service followed by a private cremation) |
$2,090.00 |
| Service Fee |
(dual service) |
$2,365.00 |
| Additional Mileage |
(>40 kilometres from Mentone) |
per km $1.60 |
| Mortuary Care |
$300.00 |
| Transfer Fee |
$300.00 |
| Embalming |
$440.00 |
| Embalming (for overseas) |
$550.00 |
| Saturday Funeral |
(not including Cemetery's Saturday fees) |
$440.00 |
| Sunday Funeral |
(not including Cemetery's Sunday fees) |
$660.00 |
| Ash Collection |
$55.00 |
| Crucifix Mounted |
$88.00 |
| Oversized Coffin Surcharge |
additional $220.00 to $660.00 |
| Cremation Urns |
from $88.00 to $1,200.00 |
| Cremation: Doctor's Fee / Full Death Certificate including Registration & Collection |
$125.00 |
| Burial: Full Death Certificate including Registration & Collection |
$70.00 |
| Additional Full Death Certificate |
$29.00 |
| Organist |
from $110.00 to $330.00 |
| Powerpoint Presentation |
(DVD 25 photos) |
from $220.00 to $330.00 |
| Equipment for use of PowerPoint Presentation (e.g. at Church) |
$220.00 |
| Funeral broadcast on internet |
from $330.00 |
| Order of service (100) |
from $220.00 |
| Rosary |
(night prior) |
$385.00 |
| Rosary |
(prior to Mass same day) |
$110.00 |
| Viewing |
(business hours) |
$175.00 |
| Viewing |
(after hours) |
$220.00 |
| Funeral Shroud |
$55.00 |
| Memorial Book |
$66.00 |
| Refreshments Served at RB |
Sandwiches, Cakes, Tea & Coffee, Soft Drink |
p/head $8.50 |
| Limousine Hire |
$120.00 per hour, minimum 4 hours) |
from $480.00 |
| Mourning Coach |
($88.00 per hour, minimum 3 hours) |
from $264.00 |
| Additional Staff |
($44.00 per hour, minimum 3 hours) |
from $132.00 |
| Prepaid Funeral Administration Fee |
|
| Estate Fee |
(if account is not paid within 7 days of funeral) |
$250.00 |
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